Terms of Service

1.1 These Terms of Service ("Terms") govern the use of the website 5com.fi (the "Website") and the eSIM mobile connectivity services (the "Service") provided by 5Com Oy, a company registered in Finland, Business ID 2997816-8, VAT FI29978168, registered address Vaakatie 42b, 01640 Vantaa, Finland ("5Com", "we", "us", "our").

1.2 By creating an account, placing an Order, or otherwise using the Service, you ("Customer", "you") accept these Terms in full. If you do not agree with these Terms, please do not use the Service.

1.3 These Terms should be read together with our Privacy Policy, Cookie Policy and Refund Policy, all published on the Website and forming part of the agreement between you and 5Com.

3.1 You are solely responsible for confirming that your device supports eSIM technology, is unlocked, and is compatible with the Service before placing an Order.

3.2 5Com is not responsible for a Customer's inability to use the Service due to device incompatibility or carrier restrictions (e.g. a device locked to another operator).

4.1 Orders are placed on the Website by selecting a Data Package and completing payment.

4.2 Upon successful payment, 5Com automatically delivers the eSIM profile (QR code and/or manual activation details) to the email address provided and/or the Customer's account.

4.3 The Service is a digital service delivered immediately upon confirmation of payment.

5.1 Prices are displayed on the Website in the currency indicated and include applicable VAT unless stated otherwise.

5.2 Payment is made using the payment methods available on the Website at the time of the Order.

5.3 5Com may change prices for future Data Packages at any time. Price changes do not affect Data Packages already purchased.

6.1 Under the EU Consumer Rights Directive (2011/83/EU), consumers in the EU generally benefit from a 14-day right of withdrawal from distance contracts.

6.2 Because the Service is digital content not supplied on a tangible medium and is delivered immediately upon payment, at checkout you expressly request immediate performance and acknowledge that you thereby lose your right of withdrawal once the eSIM profile has been delivered and/or the Data Package has been activated.

6.3 Refund requests outside the right of withdrawal are handled under our Refund Policy, described in Section 7.

9.1 5Com provides access to the Service through partner mobile network operators and does not itself operate a mobile network.

9.2 Network coverage, speed and quality depend on the relevant local partner network and are not guaranteed by 5Com.

9.3 5Com may change partner operators, covered countries, or Data Package terms at any time. Data Packages already purchased will remain usable in accordance with their original terms as far as reasonably possible.

11.1 To the extent permitted by applicable law, 5Com's total liability for any claim arising out of or in connection with the Service is limited to the amount paid by the Customer for the relevant Data Package.

11.2 5Com is not liable for losses caused by device incompatibility, outages of third-party partner networks, force majeure, or misuse of the Service by the Customer.

11.3 Nothing in these Terms limits or excludes liability where such limitation is not permitted under applicable law, including for death or personal injury caused by negligence, or for fraud.

14.1 These Terms are governed by the laws of Finland, without prejudice to any mandatory consumer-protection provisions of the Customer's country of residence.

14.2 Any dispute should first be raised with our customer support at support@5com.fi. If unresolved, EU consumers may refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi) or the competent consumer authority of their country of residence.

5Com Oy

Business ID: 2997816-8

VAT: FI29978168

Registered address: Vaakatie 42b, 01640 Vantaa, Finland

Email: info@5com.fi (general enquiries) / support@5com.fi (customer support)

Website: https://5com.fi