Privacy Policy

5Com Oy ("5Com", "we", "us", "our"), Business ID 2997816-8, registered address Vaakatie 42b, 01640 Vantaa, Finland, is the data controller for the personal data processed in connection with the website 5com.fi and the eSIM services we provide (the "Service"). You can contact us at info@5com.fi.

This Privacy Policy applies to end users purchasing or using the Service and to visitors of our Website.

• Contact data: name, email address.
• Order data: purchased Data Packages, payment status, order history.
• Payment data: processed by our payment service providers — 5Com does not store full card details.
• Technical data: IP address, device and browser type, eSIM compatibility information.
• Support data: information you provide when contacting customer support.
• Cookies and similar technologies — see our separate Cookie Policy.

• Performance of a contract — processing Orders, delivering the eSIM, providing support.
• Legal obligation — accounting, tax and consumer-protection record-keeping.
• Legitimate interests — fraud prevention, Website security, service improvement.
• Consent — marketing communications and non-essential cookies, which you may withdraw at any time.

• to process and deliver Orders;
• to provide customer support;
• to send transactional communications (order confirmations, QR codes, activation instructions);
• to prevent fraud and misuse of the Service;
• to improve the Website and the Service;
• with your consent, to send marketing communications.

• Payment service providers, to process payments.
• Our eSIM/connectivity platform and partner mobile network operators, to provision the Service.
• IT and hosting providers.
• Government authorities, where required by law.

Where personal data is transferred outside the European Economic Area (EEA), 5Com ensures an adequate level of protection, for example through the European Commission's Standard Contractual Clauses (SCCs) or another legally recognised transfer mechanism.

We retain personal data for as long as necessary for the purposes described in this Policy, including to meet legal, accounting and tax obligations under Finnish and EU law, after which it is deleted or anonymised.

Subject to applicable law, you have the right to:

• access your personal data;
• rectify inaccurate data;
• request erasure ("right to be forgotten");
• restrict or object to processing;
• data portability;
• withdraw consent at any time, without affecting the lawfulness of processing before withdrawal;
• lodge a complaint with a supervisory authority — in Finland, the Office of the Data Protection Ombudsman (tietosuoja.fi), or the supervisory authority of your EU country of residence.

To exercise these rights, contact us at info@5com.fi.

Our use of cookies and similar technologies is described in our separate Cookie Policy.

The Service is not directed at individuals under 16 years of age. We do not knowingly collect personal data from children under this age.

We apply appropriate technical and organisational measures, such as encryption in transit and access controls, to protect personal data against unauthorised access, loss or misuse.

We may update this Privacy Policy from time to time. The current version is always available on our Website.