Contact us
We are online 24/7 and ready to help you with any eSIM-related questions anywhere in the world.
Write to us
info@5com.fi
Frequently asked questions
How to activate eSIM after purchase?
After payment you will receive a QR code by email. Simply scan it in your smartphone settings (Cellular → Add Cellular Plan). The process takes no more than 2 minutes.
Does my phone support eSIM?
eSIM is supported by iPhone XR/XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many modern flagship phones from other brands.
How to top up or renew a plan?
You can purchase more data anytime through your account on our website. A new package activates automatically when the current one runs out or expires.
Do I need internet to activate?
Yes, a stable Wi-Fi connection or mobile data from another SIM card is needed to download the eSIM profile to your device.
Can I use eSIM and physical SIM at the same time?
Yes, modern devices support Dual SIM mode. You can keep your primary card for calls and SMS, and use 5COM's eSIM for affordable roaming internet.