Refund Policy

5Com Oy provides digital eSIM connectivity services. Because the Service is delivered digitally and instantly, refund eligibility is limited as described below. This Policy forms part of our Terms of Service.

A refund will be provided where:

• you were charged twice for the same Order;
• 5Com was unable to deliver the eSIM due to a fault on 5Com's side;
• there is a verified technical error on the platform that prevented delivery or activation;
• the Service could not be provided for reasons attributable to 5Com.

A refund will not be provided where:

• the eSIM has already been installed;
• the eSIM has already been activated and/or data usage has started;
• your device does not support eSIM technology (please check compatibility before purchase);
• you selected an incorrect Data Package or destination country;
• the limitation arises from your device or its settings.

Send a request to support@5com.fi including:

• your Order number;
• the date of payment;
• the reason for your request;
• any supporting evidence (e.g. screenshots).

We review refund requests within 10 business days. Approved refunds are issued to the original payment method.

As described in our Terms of Service, the 14-day right of withdrawal available to EU consumers for distance contracts is waived once the eSIM has been delivered and/or activated, with your explicit consent given at checkout.

Email: support@5com.fi